This evening while I was casually browsing my Facebook news feed, the site asked me if I’d like to take a survey, giving some feedback about my Facebook experience. I’d seen plenty of surveys on Facebook before, but never one from Facebook. I excitedly clicked my approval and began my quest to help improve the service.
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It soon became clear the survey was more about making Facebook feel good about itself than actually improving its service (Sample question: “How much fun is Facebook overall?”). The questions were extremely general, and made no reference to any specific features, recent news or the wicked-cool Instagrams I’ve been sharing. Are they even paying attention?
When I asked Facebook about the survey, a spokesperson told me only that, “Facebook runs variations of surveys all the time in order to improve the user experience.” When I asked to see a transcript of the survey questions, she politely refused, probably because Facebook doesn’t want the world to know how banal they are.
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Well phooey on social networks and their misplaced secrecy, I say! I captured screengrabs of most of the survey questions and compiled them into a gallery, which you can check out below (you can thank me in the comments).
But I think Facebook should see this as a learning experience. If it’s serious about improving its service, it needs to be more direct. Forget the focus-grouped questions about “feelings,” “fun” and “control over privacy” — let’s get to the hard stuff. Here are the questions Facebook should have asked in its survey.
1. Should Facebook increase the size of photos in shared links?
- Nah, “photos” are a fad.
- Only for users who like looking at things.
- Well, it would seem like you’re copying Pinterest, so wait a while and do it on a Friday.
2. How bad was that idea to ask people to pay $ 7 to promote posts in their friends’ news feeds?
- Facepalm bad.
- Napalm bad.
- “When did Zynga start running your business development?” bad.
3. Facebook’s IPO: What’s the first thing that comes to your mind?
- A huge star collapsing into a black hole.
- The end of Raiders where that guy’s face melts off.
- An exquisite vision of the future filled with awesomeness (CEO of Instagram only).
4. How much less respect do you have for Facebook after that ridiculous ad with all the chairs?
- A bit less.
- Astronomically less.
- You know that ocean trench near Puerto Rico? Keep going.
5. Should Facebook just admit that Google+ schooled it with Hangouts?
- Probably.
- Not at all — one-to-one Skyping is amazing. It’s 2008, right?
- I wouldn’t worry too much. Hangouts are a feature I only use all the time.
6. And dude, how drunk with power is Twitter right now?
- I know, right?!
- Twitter is so lame. Tagged is totally the future!
- Twitter is the new Instagram, if Instagram were a spam-filled mess you couldn’t find photos in if you tried.
What other questions should the Facebook survey have asked? Shout out your suggestions in the comments.
Facebook’s Customer Survey
You may see a survey like this one on Facebook. The company says it presents surveys to its users all the time to “improve the user experience.”
Click here to view this gallery.
This story originally published on Mashable here.
Social Media News Headlines – Yahoo! News
Facebook Survey Asks All the Wrong Questions [HUMOR]
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Facebook Survey Asks All the Wrong Questions [HUMOR]
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Facebook Survey Asks All the Wrong Questions [HUMOR]
